At Our Store, we want you to be completely satisfied with your purchase. If, for any reason, you need to return or exchange an item, we've got you covered with our hassle-free returns and exchanges policy. Please read the following guidelines to ensure a smooth process:


1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges within 14 days of the item's delivery date.
  • Items must be in their original condition, with all tags and packaging intact.
  • Personalized or customized items are typically not eligible for returns or exchanges unless they arrive damaged or defective.


2. Initiate a Return or Exchange:

To start the return or exchange process, follow these simple steps:

  • Log in to your Our Store account.
  • Go to the "Order History" section and select the order containing the item you want to return or exchange.
  • Click on the item and follow the prompts to initiate the return or exchange request.


3. Return Shipping:

  • For most returns or exchanges due to a change of mind, you will be responsible for the return shipping costs.
  • If you are returning a damaged or defective item, please contact our customer support team to discuss return shipping arrangements.


4. Refunds and Exchanges:

  • Refunds will be processed once we receive and inspect the returned item. Please allow 14 business days for the refund to appear in your original payment method.
  • Exchanges will be processed promptly, and the replacement item will be shipped to you as soon as possible.


5. Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our customer support team immediately. We will arrange for a return and replacement at no extra cost to you.


6. Tracking Your Return/Exchange:

After initiating a return or exchange, you will receive a confirmation email with instructions and a tracking number. You can use this tracking number to monitor the progress of your return or exchange.


7. Non-Returnable Items:

Some items may not be eligible for returns or exchanges due to health and safety regulations, such as personal hygiene products. Please check the product description for any specific return restrictions.


8. Contact Us:

If you have any questions or need assistance with the returns or exchanges process, our dedicated customer support team is ready to help. Contact us via:


We aim to make your shopping experience as convenient and enjoyable as possible, and we're committed to assisting you with any returns or exchanges. Thank you for choosing Our Store.